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Project Manager III

Company Name:
TH1, LLC
Job Description
The Project Delivery Manager will manage the delivery of projects through the complete lifecycle from aspiration (in some instances a change request form) through to Operations. This will include ensuring that the project is delivered on time, meet s business & technical requirements and is within the agreed budget. Typically, there is a higher degree of complexity and could be part of a work stream in a program of work in the local center. This role will be required to meet GBS project management delivery standards.
Key Accountabilities:
Direct and manage project development from beginning to end.
Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
Develop full-scale project plans and schedule project timelines and milestones using appropriate tools.
Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
Review the work plans created across his or her area of responsibility. Validate schedule, dependencies, and resource utilization across work plans.
Set and continually manage project expectations with team members and other stakeholders.
Own management of stakeholder expectation alignment gaps and/or gaps in meeting client expectations.
Review the stakeholder expectations and management approach with the GBS Program Director, where applicable.
Monitor and control the quality management process, manage expectations, conduct milestone reviews, manage process performance, conduct continuous improvement and causal analysis activities.
Develop and deliver progress reports, proposals, requirements documentation, and presentations.
As guided, setup governance with the right members to ensure strong governance and escalation points.
Determine the frequency and content of status reports from the project team; analyze results, and troubleshoot problem areas.
Identify and resolve issues and conflicts within the project team - oversee the implementation of corrective actions and review current mitigation and resolution activities.
Identify and manage project dependencies and critical path.
Identify and resolve issues and conflicts within the project team - oversee the implementation of corrective actions and review current mitigation and resolution activities.
Make sure that cross-project and cross-team demands on stakeholder reviewers are balanced and reasonable.
Set clear expectations to ensure that all team members are aligned.
Build, develop, and grow any business relationships vital to the success of the project.
Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements.
Provide support to Regional Service Transformation Manager in managing new service addition and change requests.
Program-manage all service transition projects in the GBSC:
Manage virtual teams across multiple geographies to deliver the transition (HR, IT&S, etc.) within project delivery timelines and on budget.
Maintain and refine the standard service transition methodology that is aligned to the other GBS regions.
Ensure that the methodology is adhered to for service transition projects where applicable.
Manage the PMO support of all aspects of each transition, including 'Control of GBSC Transitions' costs for each project being worked.
Essential Education:
Bachelor's Degree in related field.
PMP trained or equivalent Project Management.
Six Sigma trained or equivalent.
Essential Experience:
3 to 5 years' experience of Finance, Customer Service, Procurement or BPO type transitions.
Extensive Project Management experience and track record of bottom line delivery.
Experience managing multiple teams and capabilities to deliver complete complex project scope.
Proven track record managing multiple stakeholders effectively.
Experience managing virtual teams across multiple geographies.
Broad operational experience with background in customer facing roles.
Deep understanding of Project Management Office processes.
Experience of working in fast-paced, high-demand, delivery oriented environments.
Demonstrable experience with project management tools and applications (e.g. Microsoft Project, Power Point, Excel etc.).
High degree of personal impact.
Excellent communication and influencing skills at all levels of the organization.
Strong commercial acumen and understanding of customer impacts.
Proven track record of delivery of programs or work.

Desirable Criteria:
Experience of BPO type transitions/programs.
Vendor/Third Party management experience (including vendors, third parties, and sub-contractors).
Experience managing delivery of business cases by monitoring costs and value delivered and intervening with corrective action when necessary to achieve commercial outcomes

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