Technical Service Manager

Technical Service Manager
The Opportunity
Goodman is seeking a professional, skilled individual for our Technical Services Manager position. This position will support internal and external customers by delivering technical training on our HVAC systems. If you meet the qualifications listed below, then we invite you to apply for our open position by visiting our website http://careersatgoodman.com/ and submitting your resume.
About Goodman
Houston-based Goodman is a leading supplier of heating, ventilation and air conditioning (HVAC) products for residential and commercial use and is a member of Daikin Industries, Ltd. . Goodman's products are predominantly marketed under the Goodman? and Amana? brand names, and are sold through company-operated and independent distribution networks with more than 950 total distribution points throughout North America. Goodman is ISO 14001:2004 accredited, an international certification that recognizes manufacturing processes and policies that are more environmentally sustainable. Daikin Industries is a Fortune 1000 company with more than 44,000 employees worldwide and is recognized as the number one HVAC manufacturer in the world. The company has manufacturing operations in 18 countries and a sales presence in more than 90 countries and is headquartered in Osaka, Japan. For more information, visit www.goodmanmfg.com
May include
Travel to dealer meetings to present training sessions
Taking calls from dealers/contractors to resolve technical issues
Producing training materials for sessions
Be responsible for a high quality, cost-efficient and on time service operation (internal and external)
Ensure the availability and quality of communications with our customers
Coordinate their training and suggestions for improvements and ideas with other divisions of the company
Ensure that the team is working within the right process, keep the processes up to date, improve process efficiency, and the training and execution of all related processes
High School Diploma or GED equivalent
5+ years experience
Must have excellent communication skills both written and verbal
Customer service skills
Proficiency in MS Word, Excel and PowerPoint
Formal Product Training
HVAC technical knowledge
Demonstrated leadership ability, customer support aptitude, mechanical and electrical ability, and excellent communication skills
Previous proven leadership skills demonstrating independent judgment and decision-making abilities
Highly self-motivated and directed with the ability to work in a fast moving environment
Must be detail-oriented with excellent organizational and project management skills
The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
Postal Code60555

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